常見問題

我可以更改或取消我的訂單嗎？

我們一旦收到訂單，就會立即開始準備您的訂單，以確保能夠盡快送達給您。這就是為什麼我們無法更改或取消訂單。

我可以在下單後更改交貨地址嗎？

我們會盡最大努力盡快交付您的訂單。因此，一旦您的訂單確認，我們將無法更改交貨地址。

我該如何退回在Suunto網店購買的商品？

請參閱您所收到包裹中的退貨表格。如果商品不適用，您可以在收到產品後的14天內通過我們的在線平台完成退貨手續，並符合以下條件:

• 商品未被使用，
• 商品處於原始未損壞的包裝中。謹慎打開的包裝不被視為損壞。

定制商品只有在未按照您的規格製造時才可以退回。

Customized products may only be returned if they were not manufactured according to your specifications.

Once you have duly completed the online return procedure, please follow the shipping instructions that will be provided.

Please note that a contribution to the return carrier charges (US$95) will be deducted from your refund.

Can I exchange an unsuitable item?

Items cannot be exchanged but may be returned.

Please return the unsuitable product and you will receive a full refund if the product is returned in accordance with the Suunto return product and meets the refund conditions.

How can I contact Customer Support? 

We are available for your questions on chat from Monday through Friday.
Find the details and opening hours here.

You can also contact us via the Suunto app support pages, or via Facebook and Twitter.

如何在線購物時使用促銷代碼？

當您準備購物時，轉到您的購物籃（或單擊頁面右上角的購物籃按鈕）。

當您準備確認訂單時，在專為此目的提供的框中輸入您的促銷代碼。單擊購物籃旁邊突出顯示為藍色的問題“您有促銷代碼嗎？”這將打開一個供您填寫的框。輸入您的代碼，確保代碼與您收到的完全一致。

請確保在促銷代碼之前或之後不要添加任何額外的空格。如果您從電子郵件或其他電子通信中複製粘貼代碼，可能會發生這種情況。

輸入代碼後，單擊“確認此代碼”。一旦您的促銷代碼得到確認並接受，折扣將被應用。

我可以更改或取消我的訂單嗎？

為確保訂單能夠盡快送達給客戶，它們一旦下訂就會立即處理。這就是為什麼我們無法更改或取消訂單。

我可以在下單後更改交貨地址嗎？

我們會盡最大努力儘快交付您的產品。因此，在確認訂單後，我們將無法更改交貨地址。

我怎樣確定我的訂單已經收到？

下單後，您將自動收到一封帶有詳細購物摘要的電子郵件。

請確保用於下單的電子郵件地址正確，因為有關您的訂單的所有信息將發送到此地址。

我可以要求對我的發票進行修改嗎？

您的發票在訂單發貨時會自動打印出並通過電子郵件發送給您，包括您下單時提供的開票地址。

請確保其正確，因為一旦訂單處理，就無法隨後更改。

請注意，一旦訂單處理，無法對發票進行後續更改。

我怎樣確認我的訂單是否已發貨？

您的訂單的發貨將通過電子郵件向您確認。

何時發貨和費用是多少？

您的訂單將從我們在香港的中央倉庫通過快遞送貨：

目前，我們僅提供一種交貨選項：

• 標準交貨：滿$1500免費（$1500以下訂單收費$45）

交貨將在周一至周五的工作日進行。如果在香港時間1PM（HKT +8）之前下單，將在同一天處理。

任何在下午01:00之後下單的訂單，無論是在星期六、星期日還是公共假日，都將在下一個工作日發貨。

Is it possible to send my package to a third party or to an address other than the one shown on the invoice?

Yes, orders are sent to the person and address recorded in the delivery information, even if they are different from the invoice information.  

From where are orders dispatched? 

All orders are dispatched from our warehouse based in Mongkok.

Can I select a delivery address in a country other than where I placed the order? 

No, this is not possible. 

When visiting Suunto.com.hk you have chosen the location "Hong Kong", you can only select a delivery address in "Hong Kong".

How can I confirm that my order has been dispatched?

The shipment of your order will be confirmed to you by email.

How can I return an item bought from the online Suunto shop?

If an item is not suitable, you may return it by completing the return procedure on our online platform here within 10 days of receiving the product, and on the following conditions:

• The products have not been used,
• The products are in their original, undamaged packaging. Packages opened with care are not be considered damaged.

Customized products may only be returned if not manufactured according to your specifications.

Once you have duly completed the online return procedure, please follow the shipping instructions provided.

Please note that a contribution to the return carrier charges ($95) will be deducted from your refund.

Can I exchange an item if it is unsuitable?

Items cannot be exchanged but may be returned.

Please return the unsuitable product and you will receive a full refund if the product is returned following the Suunto return product and meets the refund conditions. 

How much will it cost me to return a product?

If the return is due to an error on our part, please get in touch with our customer support team, who will arrange a free pick up for you.

A contribution to the return carrier charges ($95) will be deducted from your refund for any other reasons.

When will I receive my refund?

Your refund will be processed automatically as soon as we have received the returned product. The pre-paid return label we supply you will allow you to track your return.

Depending on your chosen payment method, you will receive your refund within 2 to 5 working days.

What should I do if my refund is incorrect? 

If the amount refunded does not match your order, please contact our customer support.

What should I do if I receive the wrong item? 

If you receive an incorrect item, please contact our customer support.

We will arrange to collect the incorrect delivery and dispatch your original order. 

Which payment methods does the online Suunto shop accept?  

Orders placed for delivery in HONG KONG SAR can be paid using one of the following methods:

• Credit card (Visa, Mastercard, American Express, JCB, Diners Club)
• Union Pay

When will my card be charged?

If you used your debit or credit card, payment will be authorised when you submit your order. Your card will only be charged when your order has been shipped (you will be notified by email).

How can I be sure that your online payment site is secure?

We take security seriously and offer safe, reliable payment methods. If you are paying by debit or credit card your payment details are automatically encrypted when you enter them. When paying by bank transfer you will be making the payment in the secure environment of your bank’s online systems.

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How can I receive the latest information about Suunto and its products?

To receive the latest information, simply subscribe to our newsletter.

How can I unsubscribe from the Suunto Newsletter? 

To unsubscribe from the newsletter, simply click on the ‘Cancel my subscription’ link at the bottom of the newsletter.

I have bought from or found a site selling counterfeit Suunto products. What should I do? 

We work tirelessly to combat any potential sources of fakes, but we are unable to fully prevent the sale of counterfeit products. Please contact us about any fake website or counterfeit products you encounter.

Is the full range of Suunto products available for purchase online? 

Most Suunto products are available from our site.

How will I be notified that an item is back in stock?  

If one of our products is out of stock, please enter your email address in the field provided at the bottom of that particular product page.

An email notification will be sent to you when the product is back in stock.

I do not understand all the functions of my Suunto product. Is there a user manual? 

If you cannot master all the functions on your Suunto product, please visit the Support section to download the complete user guide, read FAQs, watch how-to videos, etc.

Where can I find the name and reference of a product? 

If your item is still in its original box, you will find the product name and model number on the package. If not, you should find the product name and model number on the product itself.

How can I be sure that I am buying an authentic Suunto product?  

We work tirelessly to combat any potential source of fakes, but we cannot fully prevent the sale of counterfeit products. We recommend that you purchase Suunto products either from our online shop or from one of the authorized dealers.

My Suunto product has deteriorated abnormally or is faulty; where can I return it? 

If the item is brand new and has never been used, please contact our customer support to return the item so that we can give you a standard exchange.

If the item has already been used, please contact our Repair Center for a diagnosis and repair.

Where and how can I check the status of my customer return process? 

Your dispatch tracking N° is the only way you can track your package.

In an unexpected development, please contact our customer support team. 

If my Suunto product is no longer covered by warranty, can I still have it repaired?

Yes, send your product for repair and our teams will investigate the problem and send you a repair estimate. You can then accept or decline the repair. 

Where can I buy spare parts for my Suunto product? 

The only spare parts available online are those that can be replaced by you (straps, battery covers, etc.) For other parts, please contact our Repair Center for an estimate.

What are the warranty conditions at Suunto?

Suunto has launched an added customer benefit by introducing International Warranty for all Suunto products.

With the International Warranty, all Suunto products in warranty enjoy warranty repairs at Suunto authorized service centers worldwide. In practice, this means that Suunto customers can have their Suunto product repaired under warranty in any Suunto authorized service center worldwide, not just in the country where they purchased the product. The international expansion of Suunto's warranty provides more flexibility for customers who, e.g., bought a Suunto product when traveling or have moved to another country after purchase.

Suunto exists to enable and offer additional value for the sports and adventures of our customers, who expect the best of their gear – every day, under any conditions. The Suunto support team can be contacted via chat from Monday through Friday or via the Suunto app support pages or Facebook and Twitter. Our repair and support services are rated very high by our customers. Suunto International Warranty completes this service offering. "Our customers have been heard; we are happy to answer their need with the International Warranty. This is another important step in our purpose to offer a premium and personal service experience to every customer", explains Kato Lo, Service Network Manager from Suunto Customer Care.

The International Limited Warranty applies to all Suunto products currently under warranty. To qualify, customers need to register their device and present a purchase receipt upon delivering their device to the service center.

For more information and Suunto Warranty terms, see here.

What should I do if I cannot find the answer to my question here?

Support is available in English and Chinese.

Find the full list of contact details here.