客戶支援
SUUNTO APP SUPPORT
Warrenty
Sports Watches, Dive Computers, Precision instruments and Field Compasses
The International Limited Warranty Period starts at the date of original retail purchase.
The Warranty Period is two (2) years for Watches, Smart Watches, Dive Computers, Headphones, Heart Rate Transmitters, Dive Transmitters, Dive Mechanical Instruments, and Mechanical Precision Instruments unless otherwise specified.
The Warranty Period is one (1) year for accessories including but not limited to Suunto chest straps, watch straps, chargers, cables, rechargeable batteries, bracelets and hoses.
The Warranty Period is five (5) years for failures attributable to the depth measurement (pressure) sensor on Suunto Dive Computers.
Warranty terms for sports watches and dive products
Warranty Process
Sports Watches, Dive Computers, Precision instruments and Field Compasses
Within Warranty Period
Contact us first for an initial assessment and to attempt remote resolution of the issue. Alternatively, you may visit our service center directly for further assistance.
Out-of-warranty Period
To streamline our repair process, we will be implementing the following changes for out-of-warranty Suunto product repairs.
Starting May 30, 2025, for out-of-warranty Suunto products requiring repair, parts, or accessory replacement through the SUUNTO Hong Kong store, a fee of HKD 350 will be charged for inspection. If you proceed with the repair, this fee will be deducted from the total repair cost. The warranty process may take around two weeks, depending on the actual situation.
Alternatively, you can submit a repair request directly to our repair center through our online repair system. The repair center will contact you to handle quotations, shipping, and other details.
We remain committed to providing repair services to the highest standards. For any inquiries, please feel free to contact our customer service team, and we will be happy to assist you.
Link to Online Repair system : Click here