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Sales Terms & Condition

Thank you for shopping at Suunto.com.hkPlease note the following Terms & Conditions regarding your purchase:


QUOTATIONS

Quoted prices are subject to change without prior notice.7-DAY RETURN & EXCHANGE GUARANTEE

  • Eligibility: This guarantee applies only to non-artificial (manufacturing) defects. Returns or exchanges due to human error, accidental damage, or change of mind (dissatisfaction) are not accepted.
  • Procedure: To request an exchange or refund, please visit our Mong Kok Brandstore in person. You must present the original Sales Memo and return the unused item in its original packaging within 7 days of the date of receipt.
  • Exclusions: Suunto.com.hk does not accept returns or exchanges for:Gift VouchersDamaged goods or unwrapped accessoriesItems damaged after acknowledgment of receipt (except manufacturing faults)Items purchased under a Credit Card Installment Program (No refunds) 

EXCHANGE POLICY

  • Items can only be exchanged for products of the same or higher value.
  • Customers must pay the price difference for higher-valued items.
  • No credit or partial refund will be provided if an item is exchanged for one of lower value.

REFUNDS

  • Refunds will be processed via the original payment method.
  • Credit card purchases will be refunded to the same card used for the transaction.
  • No cancellations can be arranged once a Credit Card Installment Program is confirmed.

FINAL DECISION

Suunto.com.hk reserves the right to make the final decision in all cases. In the event of a conflict between the English and Chinese versions, theEnglish version shall prevail.